GENERAL EVENT FAQS

I want to see a particular player in action. When are they playing?

The United Cup group stages will run in Sydney from the 28 December 2024 – 5 January 2025.

How many matches are played in each session?

There will be both day and night sessions. Each tie will include one men’s singles match and one women’s singles match featuring the No.1 ranked singles players, along with one mixed doubles match.

Has anything changed to the format for 2025?

At the second qualification date, if there is a player in the Top 10 (maximum 1 ATP and 1 WTA player) of the latest PIF ATP or WTA rankings who has entered and has an eligible team but has not been accepted based on their individual ATP/WTA ranking, they will be accepted, and their team will replace the lowest ranked team with combined ranking.

How do I get there?

There are multiple options to get to the United Cup, including train, bus, car, or rideshare/taxi. For more information on these transportation options and parking, please visit our Getting Here webpage.

What time can I enter the precinct?

Find out when you can enter the precinct by checking the  Gate Opening Times webpage. Gate opening times and match start times are not the same. Your night session match start time may be delayed due to extended play from the day session.

How do I contact customer support?

If you have any queries, contact TA Customer Service by email at [email protected] or call 1800 752 983.

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TICKET FAQs

Where do I go to buy tickets for the event?

United Cup Sydney tickets can be purchased via Ticketmaster.

Tickets conditions of sale and entry

All United Cup 2025 tickets are subject to the Tickets Conditions of Sale and Entry.

How do I purchase accessible seating tickets?

There are three ways to purchase accessible seating:

Wheelchair and accompanying seats (either as paid tickets or with a Companion Card) can be purchased via the Ticketmaster website. In the seat selection page, please use the ‘View Only Accessible Tickets’ toggle or the ‘Ticket Type’ filter to view available accessibility seating options.
Ticketmaster phone line 1300 446 925, Monday – Friday 9:00am – 5:00pm (AEDT).
Submit an Accessibility form online.

What is the concession policy?

All patrons aged 12 years old and over must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at the point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:

Will there be children’s tickets available to purchase?

Children aged 3–11 as at the date a ticket is presented for entry at the event may purchase a Kids Ticket. Children aged 2 and under as at the date a ticket is presented for entry at the Event may enter at no charge, provided they do not occupy a reserved seat.

Can I transfer or change my booking to another session if I change my mind?

Bookings cannot be changed to another session after purchase. Purchased tickets can be resold via the official Ticketmaster resale platform.

How do I resell my tickets using Ticketmaster resale?

For instructions on how to list your ticket for resale, visit the Ticketmaster website.

All ticket resales are subject to Ticketmaster resale T&Cs. Ticketmaster and the United Cup do not guarantee ticket sales.

What information do I need to know about reselling my United Cup tickets on Ticketmaster?

Note: Ticketmaster and the United Cup do not guarantee ticket sales.

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VENUE FAQS

Does Ken Rosewall Arena have a roof?

Yes, Ken Rosewall Arena has a unique, custom built fabric roof over the entire arena.

What do I do if I lose my belongings onsite?

All lost property will be stored at the Information Booth. The event can be contacted at [email protected] to claim lost property on subsequent days or post-event. Lost property is logged and held for 1 month after the conclusion of the event. After this time if the item hasn’t been claimed, it will be donated to charity.

Is smoking/vaping allowed onsite?

Ken Rosewell Arena is a non-smoking venue, including e-cigarettes and vapes. There are limited designated smoking areas available outside the venue.

Can I bring my pram/stroller?

Yes, prams/strollers can be brought onsite however they are not permitted in seating areas. A designated pram parking bay will be located near Door A at the Information Booth. Please note pram/stroller parking is unsupervised and at your own risk – please keep your belongings safe.

Are there parent rooms available?

The parent rooms are located at Gates A, F, G, M of Ken Rosewall Arena in the accessible toilets.

Are there ATMs/EFTPOS facilities available?

All catering and ticketing outlets on site accept EFTPOS.The 2025 United Cup Sydney is a cashless event.

Can I access free public Wi-Fi while on site?

There is currently no public Wi-Fi available at Ken Rosewall Arena.

Is there cloaking or lockers available onsite?

Cloaking will not be available at Ken Rosewall Arena. Please review what you can and can’t bring on site before you arrive.

Can I bring a camera to the event?

Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer prohibited items list).

Images of the United Cup Sydney taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for private and domestic purposes. You cannot sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas. Publishing video footage is forbidden.

What can/can’t I bring onsite?

For the comfort and safety of patrons and players, the following items are NOT permitted in the Event without the express authorisation of TA:

The following items are permitted, however such items are subject to security check on arrival at the Event and must be presented for security approval. TA, SOPA and ASM Global, as applicable, maintain the right to prohibit any of the below items as deemed necessary for the safety and comfort of others:

A full list of prohibited items can be found here.

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FOOD AND DRINK FAQS

Can I buy food and drink at the event?

Yes, a variety of food and drink options are available across the venue to accommodate different dietary needs.

Is there free drinking water onsite?

Yes, free drinking water is available at several water fountains throughout the venue. Staff members can guide you to these locations.

Can I bring my own food and drinks to the event?

The following food and drink items are allowed but will be subject to security check upon arrival at the event: non-alcoholic beverages or plastic drink bottles, and food in approved packaging, including baby food.

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ACCESSIBILITY FAQS

How do I purchase accessible seating tickets?

There are three ways to purchase accessible seating:

Wheelchair and accompanying seats (either as paid tickets or with a Companion Card) can be purchased via the Ticketmaster website. In the seat selection page, please use the ‘View Only Accessible Tickets’ toggle or the ‘Ticket Type’ filter to view available accessibility seating options.
Ticketmaster phone line 1300 446 925, Monday – Friday 9:00am – 5:00pm (AEDT).
Submit an Accessibility form online.

What details do I need to provide to book accessible seating tickets?

Limited accessible seating is available to book via the Ticketmaster website.

If you call to book accessible seating, please advise your exact seating requirements at the time of booking. Every effort will be made to accommodate your request, subject to the availability of appropriate seating and ticket limits.

Seating is available for patrons using wheelchairs, with vision impairment, with limited mobility, requiring the use of a hearing loop, requiring shade due to a medical condition. When purchasing accessibility seats, we can accommodate one adjacent ticket for an accompanying carer/patron. Additional seats may be ordered at the time of booking, subject to availability and ticket limits. We will do our best to place these additional seats near the accessible ones.

Please note that formal documentation is necessary for these bookings.

Is there accessible parking available?

Sydney Olympic Park Town Centre has over 300 accessible and mobility car parking spaces. The closest spaces available are located at:

P3 car park- 31 spaces
P4 car park - 32 spaces
There are also on-street accessible spaces on Showground Road, Herb Elliott Avenue and Dawn Fraser Avenue West.

Please plan ahead as these may not be available during large or multiple events due to road closures. Accessible parking can be pre-booked through the Sydney Olympic Park website.

Where are the accessible bathrooms onsite?

The accessible bathrooms are located at Gates A, F, G, M of Ken Rosewall Arena.

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SAFETY FAQS

Is there first aid onsite?

Yes, first aid services are available near Door F of Ken Rosewall Arena.

What safety measures are in place?

Tennis Australia and the Sydney Olympic Park Tennis Centre take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the precinct and will be asked to comply with the direction of security guards, staff and the NSW Police when on site if required.

How do I report and issue or disturbance during the event?

Security guards, event staff and NSW Police are posted all around the precinct during the event and are well equipped to respond to any reports of issues or disturbances. All reports are taken seriously and will be acted upon promptly.

You can also report any issues or disturbances to the Information Booth which is located near Door A of Ken Rosewall Arena.